Payments

Does my credit card get charged if I skip a week?

Your credit card will not be charged if you skip the week before
Wednesday, the previous week 23:59 – for delivery on Tuesday.
Thursday, the previous week 23:59 – for delivery on Wednesday.
Saturday, the previous week23:59 – for delivery on Thursday
We’ll send you an email and SMS to remind you to choose your meals or skip in advance of this deadline each week.

How do you ensure security of my credit card?

We use Stripe Payment Security Platform to secure your payment data.

Can I change my payment method?

You can change your payment method by logging in to your account and clicking on "Payment method" in your account menu.

Can I get a refund if I don't like the meals I purchased?

We do everything to ensure high levels of customer satisfaction. But if you believe these levels have not been achieved, please contact us by sending an email to service@allcook.ch or by filling in the contact form on our website to share your concerns; we will figure out what we can do to solve the issue.