When you subscribe to our chef-cooked meals delivery service, you select your meal plan, a number of servings, delicious add-ons (if you wish), and a delivery day. Your first order of our healthy meals delivery will be saved on your account as your weekly meal preference. You can update your preferences using your account. Every week you can let us know your preferences for the upcoming week, and, with this in mind, we order fresh ingredients and cook for you. This is why each account has a cut-off day/deadline for you to update your preferences.
Wednesday previous week 23:59 for delivery on Tuesday.
Thursday previous week 23:59 for delivery on Wednesday.
Saturday previous week 23:59 for delivery on Thursday
A couple of days before your cut-off date, you will receive an SMS and e-mail reminder to update your preferences. You can easily pause or cancel your subscription. However, if that change happens after your cut-off date, you will still pay and receive your saved order. It happens because we have already ordered the ingredients for your meal box.

We change our menu every week so you can enjoy a variety of foods and experience new dinner and lunch ideas. A couple of days before your cut-off date, you will receive an e-mail and an SMS reminder to update your preferences. Nevertheless, if you forget to update your preferences before the cut-off date, we will predict what you may like to eat based on your past orders. So if you’re in for a surprise – we hope you like it (our customers usually do!)

You can easily pause or cancel your subscription by logging in to your account and clicking on your box preferences in the menu. However, if that change happens after your cut-off date, you will still pay and receive your saved order. It happens because we already have ordered ingredients for your meal box. Each account has a cut-off day.
Wednesday previous week 23:59 for delivery on Tuesday.
Thursday previous week 23:59 for delivery on Wednesday.
Saturday previous week 23:59 for delivery on Thursday

If you have an active order and account, we will prepare and send your order.
We will not send you meals if your order or account is paused. You can activate or pause your orders. Please do this before
Wednesday previous week 23:59 for delivery on Tuesday.
Thursday previous week 23:59 for delivery on Wednesday.
Saturday previous week 23:59 for delivery on Thursday

Since our food is cooked to order and super fresh, we can’t accept returns or issue refunds. Mistakes do happen so if there are problems with your order, contact us and we’ll work something out. We do take quality very seriously, and we want your experience to be as easy, and delicious as possible.

If you didn’t update your choice before the cut off date, you would receive your meal box based on your past orders. If you forget to update or need help, you can contact customer experience, and we will do everything we can to make sure your order is updated to the meals you would like. Although we try and be as flexible as possible, we’re unable to give refunds for packed and shipped meals.

You can easily switch between plans by logging in to your account and clicking on your box preferences in the menu. However, if that change happens after your cut off date, you will still pay and receive your saved order. It happens because we already have ordered ingredients for your meal box. Each account has a cut off day of the week
Wednesday previous week 23:59 for delivery on Tuesday.
Thursday previous week 23:59 for delivery on Wednesday.
Saturday previous week 23:59 for delivery on Thursday

You can easily pause your subscription by logging in to your account and clicking on your box preferences in this week’s menu. Don’t forget to activate your subscription on your return to continue to enjoy our delicious meals.

To pause several orders please follow this link
To pause the entire subscription please follow this link

You have visibility of 4 orders forward which you can edit. Please follow this link to do it if you already have an account.

Yes, you can – allcook.kitchen subscription is very flexible!
Pause your account indefinitely and activate it with one click by logging into your account and clicking on Account/Customer account; please use this link to get there directly.