If your cooking box has not yet been delivered please get in touch and we’ll respond ASAP. You can view the status of your box at any time. Simply use the link for shipment tracking that our delivery partners will send you in advance by email or SMS.

Once you place your order, we purchase ingredients, cook, pack and post your food delivery. That process usually takes between 4 and 7 days, 6–7 days when there is a weekend between your order and delivery. Once you decide that you would like to get our meals weekly, you can schedule your delivery on Thursdays, Wednesdays or Tuesdays. You will get an email and SMS from our delivery partners informing you about your delivery status. You also can schedule the time of delivery yourself by clicking on the link provided by our delivery partners. We want our food preparations delivery to complement your schedule.

We work with Swiss Post to deliver your parcels.

You can change your delivery date by logging in to your personal account. To manage the delivery time, click on the link provided by our delivery partners by email or SMS.